Complaints procedure

STAGE 1
Sort out problems with the school

• Not Satisfied? Ask staff for information about complaints procedure, write to education department. Go to Stage 2

STAGE 2
Education Department
Response by senior officer

• Not Satisfied? Go to Stage 3

STAGE 3
Complaint to Governors

• Not Satisfied? Go to Stage 4

STAGE 4
Education Department complaint investigated by senior officer

• Not Satisfied? Go to Stage 5

STAGE 5
Complaint to Councillors

• Not Satisfied? Appeal to DES